REVISED SILVERSEA “CRUISE WITH CONFIDENCE” PROGRAMME

CANCELLATION & COMMISSION POLICIES

(Atualizado em 02 de Junho de 2021)

 

BOOK YOUR CRUISE WITH PEACE OF MIND, WITH 30-DAY CANCELLATION

You will be able to cancel your cruise up to 30 days prior to departure for all voyages until 30 April 2022, excluding World Cruise, without penalties when selecting a Future Cruise Credit. Applicable for all bookings made prior to 31 August 2021.

WHEN GUESTS CANCEL 30 DAYS PRIOR TO DEPARTURE DATE:

  • Guests will receive a 100% Future Cruise Credit (FCC)*. The FCC is equivalent to the portion of the booking paid minus any cancellation penalties from 3rd party suppliers charged to Silversea.
  • If guests opt for a cash refund* instead, our limited-time, relaxed cancellation terms will apply for 2021 voyages, while for 2022 and 2023 voyages, the standard Silversea Cancellation terms will apply.

CANCELLATION TERMS IF OPTING FOR A CASH REFUND:

  • For voyages on 2022 and 2023, the standard Silversea Cancellation terms will apply.
  • However, for a limited time for voyages in 2021 we have relaxed the penalty terms for guests who prefer a cash refund as follows:
    • When a guest cancels up to 61 days prior to their sail date, our standard administration fee will be applied.
    • When a guest cancels between 60-31 days prior to their sail date, the penalty will be 50% of the booking.
    • When a guest cancels 30 or less days prior to their sail date, the penalty will be 100% of the booking.
  • Penalty for Germany, Austria and Switzerland markets is as follows:
    • When a guest cancels up to 60 days prior to their sail date, the penalty will be 10% of the booking.
    • When a guest cancels between 59 – 40 days prior to their sail date, the penalty will be 20% of the booking.
    • When a guest cancels between 39 – 30 days prior to their sail date, the penalty will be 40% of the booking.
    • When a guest cancels between 29 – 20 days prior to their sail date, the penalty will be 60% of the booking.
    • When a guest cancels between 19 – 1 days prior to their sail date, the penalty will be 80% of the booking.
    • Cancellations on the initial sailing date or nonappearance at the time of sailing: 95% of the booking.
  • Future Cruise Credits are transferable to family and friends, and can be used partially and applied on more than one new booking.
  • The Future Cruise Credit can be applied towards a booking with a promotional pricing.

We have made the process easy. Upon cancellation of the voyage, Silversea will email you the Future Cruise Credit, within 15 days, to the email address in the reservation. If you booked through a travel agency, your travel advisor will also receive a copy of the Future Cruise Credit. If you booked through a Tour Operator, please reach out to your Tour Operator agent.

VOYAGES CANCELED BY SILVERSEA

  • Guests will receive up to 110% Future Cruise Credit* for cruises canceled by Silversea. This is an incredible value to enhance your future cruise by upgrading your stateroom category, for example.
  • Future Cruise Credits are transferable to family and friends, and can be used partially and applied on more than one new booking.
  • The process is very easy. Upon cancellation of the voyage, Silversea will email the guest an alternative voyage for a future cruise date if we have the same voyage at a later date for the guest consideration; or the Future Cruise Credit, within 15 days, to the email address in the reservation. If the guest booked through a travel agency, the travel advisor will receive the Future Cruise Credit. If the guest booked through a Tour Operator, the guest will have to reach out to their Tour Operator agent.
  • If guests decide to forego the Future Cruise Credit, a cash refund option is also available.^
  • If guests booked Net Rates, then they will receive a 100% FCCThis applies for voyages cancelled in July 2020 forward.

EXCLUSIVE VENETIAN SOCIETY CRUISE DAYS: On voyages cancelled by Silversea due to Covid-19 from March 1, 2020 onward Venetian Society members will accumulate VS days on the cancelled voyage as well as on the new booked with the FCC.

 

TERMS & CONDITIONS

Cruise with Confidence applies to all FIT and Group Bookings. It does not apply to Chartered & Incentive sailings. All cruises, including Grand Voyage Q1 2021 In case clients booked via a Tour Operator (Net Rates), they will have first to check Tour Operator’s T&Cs. In such case that we issue an FCC for such clients, this would only be for the net cruise part of the booking. About Group bookings: Tour Conductors are NOT protected in case of cancellations.

Silversea reserves the right to correct any errors, inaccuracies or omissions at any time without prior notice or liability. Programme and offers can be withdrawn at any time, without notice.

* FUTURE CRUISE CREDIT (FCC)

FCC has 2 years of validity from the issuing date. Any booking made using the FCC must be made prior to the expiry date above and the voyage must commence no later than one year after the expiry date. The FCC has no cash value and will be forfeited if not used prior to the expiration date.

FCC will be issued in the amount of the booking value paid. Booking value refers to the cruise fare plus any other item purchased via Silversea such as air upgrades, deviations, transfers, insurance, hotel, land tours, pre, post and tours. The FCC issued will be net of any penalties imposed to Silversea by these suppliers.

Cruises cancelled by Silversea: The FCC is computed on what has been paid on the day the cancellation is communicated by Silversea; NO additional payment will be accepted on cruises that Silversea has already announced to be cancelled.

The FCC can be applied towards land programs, hotels, air and other non-cruise components of the new booking, excluding Insurance. Ad hoc exceptions can be evaluated by Silversea.

For Net Rates, the FCC will be issued at 100% of what was paid.

The FCC can be moved voyage to voyage towards any other 2021 voyage.

If the value of this certificate is applied to a cruise fare of less than its assigned value, a new FCC for the remainder of the certificate’s value will be issued subject to the same terms and conditions as stated herein. Once applied toward future cruise(s), the FCC will be rendered null and void.

The FCC will be honored in the name(s) of the Guest(s) included on the FCC, or as a one-time exception the FCC can be transferred with a notarized letter from the FCC holder, naming the friend(s)/relative(s) the Credit is being transferred to.

The FCC cannot be used for a past booking, partially paid existing bookings or a booking that has been paid in full. It must be used for new bookings only.

If guests have an FCC that was applied to the cancelled booking, this FCC will be reinstated with the previous amount used with the original expiration date, or extend the expiration date to 31 December 2021, whichever is further out. Once re-activated, it can be combined with the Cruise with Confidence FCC on the new booking. Commissions will only be protected on the originally cancelled voyage and the FCCs will not reduce the commission on the new voyage.

In case guests opt for an FCC, for cancellations of voyages sailing after 1 December 2020, they can switch it to a cash refund up until 30 June 2021. Should this happen, commission would be protected if the booking was paid in full.

FCC can be combined with current promotions, meaning the FCC can be applied towards a booking with a promotional pricing.

^^ The double Venetian Society Days promotion is only applicable to FCC offered as compensation for the cruise cancelled by Silversea. The guest will accumulate Venetian Society days of the original cancelled booking and the ones associated with the new booking. If subsequent cruises booked using the FCC from the first cancelled voyage also get cancelled, then that/those cruises DO NOT earn Venetian Society cruise days. Venetian Society cruise days are earned on the 1st cancelled cruise and on the last cruise where the original FCC is applied after that last cruise sails. It is combinable with all public fares and promotions excluding reduced rates and net deals. Only eligible for the Guests included in the original booking. If FCC is cancelled, and the guest opts for cash back instead, then the additional Venetian Society days will be removed.

Other restrictions may apply.

^ CASH REFUND

The cash refund of the booking cruise fare paid to be credited to the original method of payment could take up to 90 days but will typically be received within 30 to 45 days of guest’s request, due to exceptional workload Silversea is facing. The refund of 3rd party items purchased via Silversea such as air upgrades, air deviation fees, transfers, insurance, hotel, land tours, pre/post and overlands will be net of any penalties assessed by the suppliers.

Regarding the refund of 3rd party items purchased independently such as such as air upgrades, deviations, transfers, insurance, hotel, land tours and pre and post and overland tours; please reach out to the airline carrier, tour operator, or hotel supplier/chain directly to discuss options.

In the case of sailings cancelled by Silversea, the refund of cancellation costs of any independent air arrangements will be evaluated upon presentation of the expenses to our guest relations department. Unless the refund has already been processed, clients can change their mind and ask for the FCC at any time. On all insurance items: no refunds allowed; guest should file a claim with the insurance company first, prior to any refund/FCC given.

Specific about insurance in the US market: AON & Allianz insurance policies are now fully refundable in the event that Silversea cancels the voyage and the guests active booking is thus cancelled due to our cruise cancellation.